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Work From Home – Reservation Sales Representative at Enterprise Rent-A-Car in Phoenix, US

Enterprise Rent-A-Car

This is a Full-Time position in Phoenix posted Feb 07.

Work From Home – Reservation Sales Representative

Phoenix Arizona

Description: Enterprise Rent-A-Carneed a Work From Home – Reservation Sales Representative immediately starts from Thu, 07 Feb 2013 07:34:50 GMT, this position will be placed in Arizona.

For more detail information about this job vacancy please read the description below. If interested in this position, please email us your resume, along with salary requirements and a cover letter to Enterprise Rent-A-Car starts from Thu, 07 Feb 2013 07:34:50 GMT.

The Contact Center for Enterprise Holdings EAN Services, LLC currently has openings for

Work from Home Reservation Sales Representatives

. Enterprise Holdings is the parent company of multi-billion dollar brands Enterprise Rent-A-Car, Alamo Rent-A-Car, and National Car Rental. The Contact Center provides support to all three brands and their business operations. Working from home as a Reservation Sales Representative, you will handle inbound calls from across the US and Canada, assisting customers with reservation sales and various customer inquiries. This position offers paid training, competitive benefits and discounts, and a professional and friendly team environment.

We are looking for individuals who thrive on a challenge and truly want to provide services that exceed the expectations of each and every one of our customers. Our ideal candidate is customer-focused, highly detail-oriented, and able to consistently produce results. We are looking for extremely reliable individuals who can adapt to change, absorb and apply new information, and who have the determination to learn detailed processes.

Must live in the Phoenix metropolitan area

Must be available for a 4 week virtual training class (Monday-Friday, 9a-6p CST)

Schedules include working afternoons, evenings and weekends (Saturday and Sunday)

The starting pay for this position is $11.10/hr with the opportunity to bonus based on individual and team performance

Handling incoming calls efficiently

Handling reservations for offices while promoting the benefits of renting with the company

Consistently meet established performance and quality standards

Locate and interpret complex information from a number of databases

Communicate information considered unsatisfactory by customers in a tactful manner

Handle multiple tasks (ie., talking with customers while accessing information in a computer)

Offer alternatives and options to overcome objections

Maintain a courteous and pleasant demeanor while speaking with external and internal customers

Able to learn quickly in a technical environment

Computer literacy required – able to successfully navigate and maneuver across multiple applications simultaneously

Good typing, data entry and spelling skills

Self-starter and disciplined; not easily distracted while working at home

Ability to trouble-shoot and fix minor computer problems independently

Excellent customer service, sales, interpersonal, and communication skills

Excellent verbal and written communication including grammar and voice quality

Detail oriented, ability to multitask, strong sense of urgency and commitment to excellence

Ability to work under minimal supervision

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Must be at least 18 years old

Minimum of 6 months sales experience

Minimum of 6 months previous customer service experience

Minimum 1 year work experience at the same employer

Previous sales experience in a retail or customer service environment or equivalent, preferred

Basic computer navigation skills and ability to toggle between different computer screens and programs

Must have the ability to meet PC and Internet requirements

Must be able to work 40 hours per week

Must be able to work afternoon and evening schedules, based on business need

Apart from religious observation must be able to work both weekend days (Saturday & Sunday)

Work From Home Requirements:
Must live in the Phoenix metropolitan area

Have permanent residence with a defined working space that is clean, ventilated and quiet

Working space with working smoke detector, fire extinguisher, and first aid kit

Work From Home Technical Requirements:
Computer (PC, no Mac)

OS Version: Windows XP SP3 or Windows 7

(Windows Vista and Windows 8 are not supported)

Computer USB Headset with Microphone


PC speakers and microphone

High speed Internet access provided by a cable or DSL provider (Satellite broadband does not meet our requirements)

Minimum up load speed of 1000 kbps (1.0 mbps)

Minimum down load speed of 3000 kbps (3.0 mbps)

Use of wireless and WiFi “air cards” is prohibited

** Enterprise reserves the right to verify that your PC meets or exceeds the following requirements.

Date Posted

Thu, 07 Feb 2013 07:34:50 GMT


Enterprise Rent-A-Car


Phoenix, AZ

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