Little Rock Arkansas
Description: Technamo LLCneed a Technical Support/Helpdesk Admin immediately starts from Wed, 25 Dec 2013 04:12:59 GMT, this position will be placed in Arkansas.
For more detail information about this job vacancy please read the description below. If interested in this position, please email us your resume, along with salary requirements and a cover letter to Technamo LLC starts from Wed, 25 Dec 2013 04:12:59 GMT.
Duration: 13 Months ; Rate: Competitive (Corp2Corp/1099/W2-Contract) We are looking for a candidate with following skills for our direct client. Local candidates preferred, but not required. Thank you. The Technical Support Admin is responsible for providing support to end users of the State Health Alliance for Records Exchange (SHARE). This position is governed by state and federal laws and agency/institution policy. MINIMUM QUALIFICATIONS The formal education equivalent of a associates’ degree in computer science, mathematics, or a related field; plus three years of experience in call center support. TYPICAL FUNCTIONS Responds to telephone calls, emails, and personnel requests for technical or informational support. Confers with clients by telephone or in person, in order to provide information about services, to take orders or cancel accounts, or to obtain details of complaints. Documents, tracks, and monitors the problem to ensure a timely resolution. Provides support to users on a variety of issues related to hardware, software, and peripheral equipment or SHARE related information. Observes functioning of systems to verify correct operations or errors. Utilizes technical manuals and conducts triage activities to investigate and resolve reported problems. Evaluates and prioritizes requests for help and escalates high priority requests to appropriate staff members, vendor or client personnel. Identifies, searches, and resolves technical problems or reported inquiries and complaints. Assists in the development of problem resolution procedures for new and existing computer systems. Performs other duties as assigned. REQUIRED KNOWLEDGE, ABILITIES, AND SKILLS Knowledge of problem recognition, research, isolation, and resolution steps. Knowledge of system logs to monitor data feeds. Knowledge of use of CRM systems and help desk support systems for support documentation. Knowledge of agency/institution specific program information, software, and hardware, such as Lotus Notes. Ability to communicate with clients, orally and in writing, to gather appropriate information, and process or escalate complaints and requests to the proper personnel. Ability to design, document, and update computer problem resolution procedures. Knowledge of HIPAA privacy requirements. Qualifications
Technical Support Required 3 Years
CRM Software Required 3 Years
MS Office Required 3 Years
MS Outlook/Lotus Notes Required 3 Years
Troubleshooting Wireless Networks Required 3 Years
Troubleshooting PC/Laptops Required 3 Years
Troubleshooting Peripheral Devices Required 2 Years JobRef(345627)
All your information will be kept confidential according to EEO guidelines.
Wed, 25 Dec 2013 04:12:59 GMT
Little Rock, AR