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Technical Support at WinMagic in Mississauga, CA

WinMagic

This is a Full-Time position in Mississauga posted Jul 10.

Technical Support

Location:
Mississauga Ontario

Description: WinMagicneed a Technical Support immediately starts from Wed, 10 Jul 2013 20:48:08 GMT, this position will be placed in Ontario.

For more detail information about this job vacancy please read the description below. If interested in this position, please email us your resume, along with salary requirements and a cover letter to WinMagic starts from Wed, 10 Jul 2013 20:48:08 GMT.

R eporting to the Technical Support Manager, the Technical Support Specialist will provide WinMagic customers with a high level of customer service in order to ensure all incidents are handled in a timely manner and to the customer’s satisfaction. In additional to having a strong desire to excel in customer relations, the successful incumbent must possess effective communication skills including listening, exceptional technical acumen and innovative troubleshooting to help resolve customer issues in a timely manner.

Responsibilities:

  • Responsible for first line support by helping to identify and resolve complex client/server customer issues in a professional and in a timely manner (in accordance with published response times) through effective telephone or e-mail communication.
  • Manage customer relationships with attention to detail. Ability to clearly document interactions with clients within the support database. Provide comprehensive reporting of software defects and customer enhancement requests.
  • Escalate issues to Sr. Technical Support Specialist and/or Team lead as required.
  • Maintain and update customer information within the CRM to include items such as technical environment, contact listing, metadata, database information and workflows.
  • Authoring technical documents for inclusion in the Customer Center Knowledge Base
  • Collaborating with other departments and teams for troubleshooting client issues
  • Participate in shift rotation schedule in order to provide customer support from 8:00 a.m to 8:00 p.m. EST

Qualifications: · Experience in a technical customer support environment working with various operating systems and networks.

  • Hands-on experience with:

o Windows client and server OS (multiple versions) is essential. Experience with Mac OSX (10.6, 10.7, 10.8) and Linux would be a strong asset.
o MS SQL Server
o Networking (WAN, LAN, TCP/IP, Wireless)
o Microsoft Office
o Active Directory
o Internet Information Server ( IIS )
o Storage media and devices (Flash drives, hard drive, RAID, CD

  • Programming experience beneficial
  • Excellent telephone and written communication skills
  • Organized with the ability to balance and prioritize multiple projects in a fast paced environment.
  • Nice to have:

o Experience working with token/smartcard/biometric authentication
o Experience working with iOS and Android devices
o Some hardware experience working with PC / Mac is beneficial

Education and Training · A Technical based Bachelors degree (i.e. Computer Science, Computer Engineering, etc…) or equivalent experience

  • Minimum of 2 years Software/Application Support experience


Date Posted

Wed, 10 Jul 2013 20:48:08 GMT

Source

Monster CA

Location

Mississauga, ON

How to Apply

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