Description: WinMagicneed a Technical Support immediately starts from Wed, 10 Jul 2013 20:48:08 GMT, this position will be placed in Ontario.
For more detail information about this job vacancy please read the description below. If interested in this position, please email us your resume, along with salary requirements and a cover letter to WinMagic starts from Wed, 10 Jul 2013 20:48:08 GMT.
R eporting to the Technical Support Manager, the Technical Support Specialist will provide WinMagic customers with a high level of customer service in order to ensure all incidents are handled in a timely manner and to the customer’s satisfaction. In additional to having a strong desire to excel in customer relations, the successful incumbent must possess effective communication skills including listening, exceptional technical acumen and innovative troubleshooting to help resolve customer issues in a timely manner.
Qualifications: · Experience in a technical customer support environment working with various operating systems and networks.
o Windows client and server OS (multiple versions) is essential. Experience with Mac OSX (10.6, 10.7, 10.8) and Linux would be a strong asset.
o MS SQL Server
o Networking (WAN, LAN, TCP/IP, Wireless)
o Microsoft Office
o Active Directory
o Internet Information Server ( IIS )
o Storage media and devices (Flash drives, hard drive, RAID, CD
o Experience working with token/smartcard/biometric authentication
o Experience working with iOS and Android devices
o Some hardware experience working with PC / Mac is beneficial
Education and Training · A Technical based Bachelors degree (i.e. Computer Science, Computer Engineering, etc…) or equivalent experience
Wed, 10 Jul 2013 20:48:08 GMT