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Specialist CPE Network at Cogeco in Burlington, CA


This is a Full-Time position in Burlington posted Dec 27.

Specialist CPE Network

Burlington Ontario

Description: Cogeconeed a Specialist CPE Network immediately starts from Thu, 26 Dec 2013 07:46:14 GMT, this position will be placed in Ontario.

For more detail information about this job vacancy please read the description below. If interested in this position, please email us your resume, along with salary requirements and a cover letter to Cogeco starts from Thu, 26 Dec 2013 07:46:14 GMT.

In accordance with the established procedures, policies, standards and available tools, the incumbent is responsible for testing, evaluating, planning and configuring customer premise equipment (CPE) used to providing IP Services and/or network access/management functionality. It includes the internal wiring environment which integrates into Cogeco Digital Telephony service and video offering for multi dwelling units and customer homes.


Responsible for planning, implementing, maintaining all hardware, software and internal wiring environment deployed within a customer’s home. This includes, but is not limited to :

Cable Modems/Routers

Embedded Media Terminal Adaptors

Firewalls (software and hardware based)

Media Termination Adaptors (MTA)

Voice CPE equipment for Commercial Solutions


Wireless Access Points

Set Top Boxes

Gateways for IPTV and other applications

Others as technology evolves

Responsible for the testing and qualification process of all CPE related devices, including software configuration.

Responsible for software engineering of all CPE devices such as :

Firmware version control

Firmware deployment

Firmware testing and documentation

Responsible for vendor engineering technical relations with all CPE vendors such as:

Bug tracking and control ii)

Software release tracking and control

Quarterly vendor performance reporting.

Responsible for working as a key member of the technology roadmap and integration team. Projects and tools such but not limited to:

User level diagnostics

Usage collection and analysis

Performance management tools


PACKETCABLE evolution.

Responsible for the Issuance and continuous Maintenance of Test and Certification Processes as it relates to the qualification of the CPE devices and of the internal wiring specifications.

Responsible for the definition of the internal wiring specifications as it integrates into Cogeco’s Digital Phone Service Offering for MDUs and Customer Homes. This includes but not limited to:

Product/design evaluation and testing

Guideline and Operating Process definition

Documentation and hand off to Operations

Knowledge transfer to internal customers on CPE or Internal wiring related issues;

Change Control


Troubleshooting Guidelines

Engineering bulletins on CPE and internal wiring related topics.

As part of their work, employees must take all necessary measures to ensure their own health and safety, and that of their co-workers and the public in general. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.

To support Cogeco’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs.



University degree in relevant discipline required

Professional Engineer, active member of the Professional Engineers Ontario and able to practice in Ontario would be an asset.


Minimum of 10 years relevant experience with 3-5 years detailed knowledge and hands on experience engineering DOCSIS cable modems.


Must have strong operational level understanding of personal computers and operating systems.

Must have strong operational level understanding of UNIX (Solaris, BSD) and Linux.

Must have detailed understanding of Internet Protocol

Must have operational knowledge of Cisco routers and networking.

Excellent written and verbal communication / presentation skills combined with demonstrated documentation skills.

Ability to establish good working relationships with peers and others departments combined with a strong customer focus.

Experienced in effectively coordinating multiple projects, executing multiple tasks simultaneously and efficiently while working with conflicting priorities in a fast-paced environment. Ability to effectively manage change.

Self-motivated with the ability to take initiative in identifying and resolving problems independently. Monitors own work for quality.

Strong planning and troubleshooting skills with the ability to “think outside the box” and see the “big picture” impact of decisions/actions.

Open to change, with a learning attitude towards work, teams and customer service. Promotes quality work.

Valid Ontario Drivers License.

Must have strong understanding of all Microsoft Office applications, including Visio and Project.



Date Posted

Thu, 26 Dec 2013 07:46:14 GMT




Burlington, ON

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