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Service Technician – CPE Voice/Data – Edmonton at TELUS Communications in Edmonton, CA

TELUS Communications

This is a Full-Time position in Edmonton posted Jan 11.

Service Technician – CPE Voice/Data – Edmonton

Edmonton Alberta

Description: TELUS Communicationsneed a Service Technician – CPE Voice/Data – Edmonton immediately starts from Fri, 10 Jan 2014 23:19:16 GMT, this position will be placed in Alberta.

For more detail information about this job vacancy please read the description below. If interested in this position, please email us your resume, along with salary requirements and a cover letter to TELUS Communications starts from Fri, 10 Jan 2014 23:19:16 GMT.




TELUS is looking for a


telecommunications technician to join our team. The successful candidate will perform

installation and repair functions related to voice and data network services at business customers’ premises.


Install, diagnose, and repair Customer Premise business voice and data services and applications

Customer Contact

Explain/discuss details regarding progress, issues, applicable charges and promote products and services


Provide & update details on the work completed

Prepare time and expense reports

Prepare and present technical presentations and reports

Work is performed to meet company quality standards within defined time requirements

Administration responsibilities are completed accurately and timely


Knowledge of network architecture and elements.

In-depth working knowledge of Nortel/Avaya blue products including the CSD1K

Experience in any of the following areas would be an asset:
Installation, maintenance, or testing /analysis of network elements (hardware and software)

Signalling technologies

Supplemental working knowledge of one or more of network elements (e.g. CISCO, Siemens, Lucent, Alcatel, Nokia, DACS)

Knowledge and experience of LAN and WAN networks.

Working knowledge of outside and inside plant facilities.

Must be willing and able to work aloft.

Must be willing and able to work in confined spaces.

Normal colour vision to work with colour-coded wiring.

Ability to manage a physically demanding workload.

Must be willing to work in any weather conditions.

Working knowledge of network technology, architecture and elements, and a strong understanding of their associated interworkings

Working knowledge of circuit wiring, transmission parameters and testing

Working knowledge of automated provisioning, ticketing, testing and dispatch systems

Working knowledge of maintenance practices / routines on network elements

Knowledge and experience of repair practices, policies, and procedures

Must be able to operate hand and power tools, and test equipment

Must be able to understand and effectively perform work in accordance with published work plans

Must have a Valid Class 5 Driver’s License

Must be willing to work in locations that preclude your ability to return home each day, on an as required basis

Must follow safe work practices and abide by all safety rules and regulations

Must be willing and able to work various shifts as assigned (such as evenings, weekends and statutory holidays), based on business needs.

Must possess Personal Computer navigational skills

Demonstrated professional oral and written communications skills

Fluent in English

Self-motivated, work well with minimal or no direct supervision

Ability to effectively handle both favourable and unfavourable customer interactions

Demonstrated ability to identify problems and situations, take appropriate action, implement solutions or escalate as required

Ability to work effectively in a team environment and collaboratively with other departments

Maintain a high level of performance under the pressure of time constraints and a fast-paced changing environment

Demonstrated ability in planning and organizing to meet scheduled deadlines

Commit to continuous learning. Demonstrate the ability to learn and apply learned skills to related situations and complete and pass all related exams

Must meet applicable testing requirements

Who is TELUS?

We’re a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

The TELUS team is as diverse as the society we live in and the customers we serve. We’re also passionate about creating success for our customers, our shareholders, our communities and our team.

Do you share our passion?

At TELUS, you create future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Primary Location






Date Posted

Fri, 10 Jan 2014 23:19:16 GMT


TELUS Communications


Edmonton, AB

How to Apply

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