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Regional Desktop Support Technician at Acentia in Denver, US


This is a Full-Time position in Denver posted Feb 07.

Regional Desktop Support Technician

Denver Colorado

Description: Acentianeed a Regional Desktop Support Technician immediately starts from Thu, 07 Feb 2013 09:01:47 GMT, this position will be placed in Colorado.

For more detail information about this job vacancy please read the description below. If interested in this position, please email us your resume, along with salary requirements and a cover letter to Acentia starts from Thu, 07 Feb 2013 09:01:47 GMT.

Acentia is a premier provider of technology and management solutions that provides state-of-the-art lifecycle information technology (IT) services to Health, Government, and Commercial IT clients.

At Acentia, we understand that our employees are our greatest asset. Our goal is to create an environment where employees can do important, purposeful work and be rewarded for individual and team success.

You will work among the best and brightest in the industry. You will be a part of an organization dedicated to advancing your career and one that embraces participation and rewards achievement. We are looking for individuals that are passionate about the mission they support and are committed to the customers they serve.

Acentia is seeking a Regional Desktop Support Technician to join our team.

The Desktop Support Regional Technician is responsible for desktop support and resolution of all desktop problems. The individual will receive Peregrine incidents (trouble tickets) and provide first and second level phone and desktop support to the customer. The selected candidate will be the sole source of technical support on the client site.

Duties for this position include (but are not limited to) the following:

Overall desktop computer diagnosis and problem resolution support for the client, software installs and configuration, installs, peripheral equipment installation and maintenance, wireless and LAN configuration and access issues, and other desktop support functions

Support and resolve problems related to installed microcomputer software

Identify software application, network and hardware malfunctions and take appropriate action to resolve issues ensuring data/system integrity

Provide guidance and training to Computer Services staff in resolving problems and queries

Provide remote assistance to Call Center staff during high call volumes and low ticket volumes

Escalate any unresolved problem to management for Tier III support

Required Skills

Minimum Experience:
Experience with Installation, maintenance and troubleshooting of local and network printers, scanners, hard drives, RAM, Blackberry, video cards, as well as other desktop items

2 years of Technical troubleshooting in a Helpdesk or Desktop support environment (Required)

1 year of VPN support including but not limited to troubleshooting and configuring Cisco clients and wireless networks

1 year of using a trouble ticketing system such as HP Service Center, Remedy, Vantive

Skills and Qualities:
Must be able to work on a rotating schedule for after hours support every few months

Must be organized, timely, and customer service oriented

Ability to work well independently and in a team setting

Adaptability, flexibility and ability to deal with ambiguity and change

Excellent oral and written communication and customer service skills

Excellent attention to detail and good analytical skills

A+ Certification (Required)

Microsoft Certifications (preferred, or will need to be certified within 30 days)

Must be able to pass a Minimum Background Investigation

Acentia takes pride in a positive and friendly atmosphere with the drive to succeed. We are looking for people who will contribute to our culture with a positive attitude and the ability to multitask and problem solve. Come join us!

To learn about our company history, goals and team members go to www.acentia.com .

Must be US citizens or permanent residents.

Please no Corp-to-Corp or 1099 candidates; this position is W-2 only.

Relocation will not be offered.

EEO/AA employer. Female, minority, veterans and disabled candidates are encouraged to apply

Applicants selected will be subject to a government security investigation and must meet eligibility requirements for 5C.

If you want the distinction and benefits that come with being employed by a world-class organization that offers you the opportunity to support critical programs essential to the continued safety and prosperity of the United States, while allowing for personal and professional growth, then we would like to hear from you….

For more details about Acentia, follow this link http://youtu.be/s8zfxHx3TNM or visit our website www.acentia.com to learn more!

Required Experience

Date Posted

Thu, 07 Feb 2013 09:01:47 GMT




Denver, CO

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