Jersey Staffing Solutions, LLC
Princeton New Jersey
Description: Jersey Staffing Solutions, LLCneed a Network Operations Center Analyst immediately starts from Sat, 09 Feb 2013 10:12:31 GMT, this position will be placed in New Jersey.
For more detail information about this job vacancy please read the description below. If interested in this position, please email us your resume, along with salary requirements and a cover letter to Jersey Staffing Solutions, LLC starts from Sat, 09 Feb 2013 10:12:31 GMT.
Position Title: Network Operations Center Analyst
Long-term IT Help Desk contract opportunity with a major health care provider in the Princeton area. The duration of the project will run anywhere from 6-12 months. In this role, you will provide Helpdesk ticket resolution of the computer desktop and wireless environments by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk requests. This candidate will be responsible for administration and internal support of the Company’s PCs, printers, servers, and related equipment. Tasks include end Ticket resolution, user support, performing PC maintenance, upgrades and configurations.
Position Summary: Responsible for the day to day resolution of Incidents and Service Requests for PC and related technical components. This position will be responsible for network monitoring and resolving network fault notices or escalation to the Network Solutions team. Dispatch to various customer sites to assist with client technical issues as they arise. This position will also be responsible for on-call support in a once every 10 weeks rotating schedule. Position will require answering phones and providing onsite technical support. As a NOC Analyst you will utilize advanced technology knowledge and apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve client issues.
: Provide advanced technical experience and knowledge with problem analysis to all that call the help desk or desk side troubleshooting.
: Utilize knowledge of complex network hardware and software technology to provide Tier 1 and Tier 2 support for all users as it relates to hardware/software issues.
: Answer incoming customer calls to the Helpdesk and enter them into the LAN Desk ticketing system.
: Record all pertinent information regarding the issue and assigns appropriate “priority level” to the problem and assign ticket to proper IT team (Technical, Server Engineer, Clinical and Financial).
: Monitor Helpdesk fax and email queues and ensure that all requests are either responded to or have been entered into the LAN Desk ticketing system
: Diagnose and resolve issues on desktop, laptops, printers and approved corporate software. Provide supplemental phone support for all hardware issues.
: Travel to various customer locations when onsite technical support is required or in support of various IS projects and Desktop /Server Services.
: Perform periodic maintenance on desktop environment equipment to reduce hardware failures.
: Assisting the Clinical, Technical and Financial Analysts in service calls.
: Must be self-motivated and have the ability to complete work tasks with minimal supervision.
: Knowledge of Helpdesk phones, computers, databases, software, Microsoft office, etc.
: Team player and meets all mandatory requirements for compliance and maintains compliance with all regulatory and safety requirements.
: Uses the PDCA (Plan, Do, Check, Act) model for improving department/unit performance and validates that improvement is achieved.
: Work with ticketing systems and coordinating workflow with other departments
: Enforces all customer related policies and procedures.
: Must be willing to work any shift and participate in on-call rotation. (Days/Nights/Weekends)
: Routinely assumes on-call responsibility. This includes providing off hour support for end user desktop environment, data center support and being on site for server engineers, and performing schedule technical tasks during various application and server “rolls”.
: 3 to 5 years of experience, directly related monitoring and operations
: Maintain the client network infrastructure, as needed, through the following lifecycle phases: maintenance, administration, and support
: Provide expert level server and network support for all managed systems
: Provide support to other Service Team members for escalated requests
: Strong problem solving and analytical skills
: Advanced understanding and ability to troubleshoot web based TCP/IP applications and services in Windows and Linux environments
: Active Directory, VMWare, Windows, Citrix, Cisco LAN/WAN
Jersey Staffing is an Equal Opportunity Employer
Sat, 09 Feb 2013 10:12:31 GMT
Jersey Staffing Solutions, LLC