Junior Help Desk Analyst (Tier 1) French Speaking at Bilingual Recruiters Inc. in Thornhill, CA

Junior Help Desk Analyst (Tier 1) French Speaking

Location:
Thornhill Ontario

Description: Bilingual Recruiters Inc.need a Junior Help Desk Analyst (Tier 1) French Speaking immediately starts from Wed, 06 Feb 2013 09:14:21 GMT, this position will be placed in Ontario.

For more detail information about this job vacancy please read the description below. If interested in this position, please email us your resume, along with salary requirements and a cover letter to Bilingual Recruiters Inc. starts from Wed, 06 Feb 2013 09:14:21 GMT.

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Salary: $32,000 – $33,000 + Bonus

A fast growing company who provides Wireless Broadband Services to businesses in Canada since 2001, which include High Speed Internet, Voice Services, Data Networking, and Internet redundancy. They deliver high-capacity, symmetrical bandwidth using Fixed Wireless Technology, which offers businesses Wireline options such as fibre optic, copper and cable. They own and operate our National Wireless Network, making the company truly different from other telecommunication companies.

Responsibilities:

• Answer incoming calls and gather information on the nature of the issue clients are expecting
• Open customer tickets and ensure that all relevant information is captured
• Escalate and coordinate with NOC Technicians (Tier 2) and other departments
• Complete non-technical customer call backs
• Complete ticked closure and call backs to capture resolution
• Gather information and help to build a knowledge base of common issues and resolutions

Qualifications:

• 2 years Experience working in a customer care/call center environment
• Diploma or Degree in a technical discipline
• Knowledge of networking equipment and protocols (MPLS and BGP preferred)
• Experience with Cisco equipment and RF transmitters would be an asset
• Excellent Problem solving Skills
• Ability to multi-task, stay organized and calm in a fast paced environment
• Friendly, professional and polite customer care skills
• Strong verbal and written communication skills
• Conversational French is required.

J2W: INFOTECH
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