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IT Manager at AnswerLab in San Francisco, US


This is a Full-Time position in San Francisco posted Feb 07.

IT Manager

San Francisco California

Description: AnswerLabneed a IT Manager immediately starts from Thu, 07 Feb 2013 02:38:31 GMT, this position will be placed in California.

For more detail information about this job vacancy please read the description below. If interested in this position, please email us your resume, along with salary requirements and a cover letter to AnswerLab starts from Thu, 07 Feb 2013 02:38:31 GMT.

Facebook, eBay, Yahoo!, Microsoft, Cisco, FedEx, Zynga, ESPN, PayPal, Firefox, Walmart, Logitech, Harley Davidson, Honda, Genentech. . . all of these companies rely on AnswerLab’s research to support key business and product decisions. We are a growing leader in a rapidly-growing industry, and we’re looking for an IT Manager to support operations as we continue to expand and meet client needs.

AnswerLab delivers trusted customer insights that help the world’s leading brands build outstanding digital products and services. The company focuses exclusively on user experience research to understand what people see, do, think and feel when using web sites, mobile applications, and other digital products. AnswerLab’s clients depend on their recommendations about product concepts, features, design and messaging to create more engaging customer experiences that drive results. Global market leaders select AnswerLab as their user experience research partner, including Amazon.com, PayPal, Walmart, Honda, ING DIRECT, ESPN, FedEx, Genentech, eBay, Salesforce.com, Amgen, Intuit and Harley Davidson. For more information about AnswerLab, please visit www.answerlab.com.

The position will have a dual role : heading up tech support for the company and tech support for client-facing research projects. The successful candidate will easily be able to handle multiple projects, tracking deliverables and timelines.

Company-wide IT responsibilities will include:
Hands-on helpdesk support for 30 in-house and 10 offsite employees.

Perform installation, configuration and maintenance of Windows desktops, laptops and a wide range of software (business and graphics).

Troubleshoot and fix hardware, software and network problems.

Assist with installation, configuration and maintenance Windows, (Active Directory, Exchange, CRM, Fileservers, FTP, Backup Exec, Symantec Endpoint Protection).

Research, purchase and customize a variety of office software packages (ranging from screen-sharing tools, Salesforce, and resource-allocation tools).

Help support network including wireless devices, switches, routers, VPN and firewall.

Help manage server room and office infrastructure: power, cooling, cabling etc.

Manage vendors (equipment providers, software providers, etc.).

Project-related tech support will include:
Research cutting-edge technology to improve our service offerings to clients.

Coordinate technology needs for research studies.

Set up equipment for usability, eye-tracking and mobile studies.

Produce basic video compilations based on researchers’ specifications and timestamps.

We understand that exceptional candidates can come from a variety of backgrounds. While specific experience is important, we are ultimately looking for candidates who have the personal characteristics to thrive in a high growth client-focused business. The ideal candidate will likely meet many or most of the job criteria described below.

Knowledge and Experience:
At least 5 years of related work experience AND at least 5 years of experience as a system administrator in a Windows-based environment.

Strong knowledge of core protocols and services such as TCP/IP, DHCP, DNS, FTP, TLS, ICMP

Solid understanding of client backups methodologies

Thorough knowledge of networking fundamentals and server administration

Experience with imaging, cloning and enterprise application roll outs.

Highly comfortable with a variety of software and web technologies (SharePoint, WebEx, MovieMaker, Salesforce, Dreamweaver are a few examples of what we use regularly)

Personal Attributes:
Ability to execute tasks and maintain unwavering performance under heavy pressure.

Strong initiative to take on new projects and a desire to identify ways to contribute.

Customer service oriented and extremely detailed-oriented.

A healthy sense of humor and a fun personality!

Generates sensible, realistic and practical solutions to problems.

Ability to present ideas in business-friendly and user-friendly language.

Ability to effectively prioritize and manage multiple projects and tasks.

Ability to anticipate needs and plan accordingly.

Available to be on-call for infrequent after-hours emergencies.

Must be able to lift 50 lbs.

Why Join AnswerLab?

Be a part of a team whose mission is Improving the Digital World. This position is an opportunity to:

Build a leading brand: You will have the opportunity to impact a rapidly-growing company that is becoming the leading brand in our category.

Work with an amazing team: The team is made up of smart, down-to-earth people who value a “get it done” attitude as well as a good dose of humor during our work day. Team members come from leading companies such as Forrester, Nielsen, CBS Interactive, IBM, LinkedIn and eBay.

Enjoy a terrific location: We are located in the SOMA/Financial District in the heart of San Francisco (160 Spear Street). We are a 4-minute walk from the Embarcadero BART, and walking distance to the public transport hubs, the Ferry Building and countless restaurants and coffee shops.

Click here to learn more about the AnswerLab culture and why people choose to join our team. And visit www.answerlab.com to learn more.

If you share the traits we’ve described and see a match with our culture, we look forward to hearing from you.

Date Posted

Thu, 07 Feb 2013 02:38:31 GMT




San Francisco, CA

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