Burnaby British Columbia
Description: Rogersneed a Fido – Customer Service Consultant – Full Time immediately starts from Sat, 24 Aug 2013 21:02:17 GMT, this position will be placed in British Columbia.
For more detail information about this job vacancy please read the description below. If interested in this position, please email us your resume, along with salary requirements and a cover letter to Rogers starts from Sat, 24 Aug 2013 21:02:17 GMT.
Req ID: 3257-en_US
Fido – one of Canada’s most exciting customer focused companies is now recruiting for permanent, full time applicant’s to join our EOS department. This role is located in Metrotown , Burnaby and commences October 7th, 2013 . In this role you will be a resident Fido product and service expert to analyze, sell, and provide recommendations to our customers on hardware and service plans. If you are analytical; details oriented, enjoy solving problems, have a passion for delivering exceptional customer service and are committed to first call resolution please read on.
We strongly believe customer satisfaction begins with employee satisfaction. Our employees describe our environment as fun, energetic and supportive. Discover other reasons why our employees love working at Fido by applying today.
As an EOS Rep, you will:
Use your natural ability to connect and build rapport with a variety of customers and their changing needs
Analyze customer needs and right size solutions when making account changes
Answer billing inquiries
Use your sales and negotiation expertise to retain customer accounts by offering creative and adaptive solutions
Provide first level technical troubleshooting for wireless devices such as cell phones including iphones and blackberries
Supporting point of sale representatives by completing account activations and changes for customers using retail inquiry channels.
Support employees with their Fido wirelessaccounts inquiries.
Ensure every Fido customer is a HAPPY CUSTOMER!
Completed high school diploma or equivalent
Computer knowledge: Minimum typing speed of 25wpm, working knowledge of Microsoft Office and strong internet navigation skills
Basic math skills or experience calculating taxes
Strong listening skills, professional telephone manner and ability to deal tactfully and effectively with customers in a fast paced customer focused call centre
Be fully flexible to work shifts based on seniority scheduling (evenings, weekends, holidays)
Schedule: Full Time
Length of Contract: Not Applicable (Regular Position)
Work Location: 4710 Kingsway, Suite 1600 – Fido, Burnaby, British Columbia
Travel Requirements: None
Posting Category/Function: Call Centre Operations & Customer Service / Sales
In joining Rogers, you become part of Canada’s most dynamic communications and media company. We make sure our customers stay inspired, informed and in touch with advanced networks, powerhouse media brands, and technologically advanced communications services. We are passionate about being first to deliver innovation that makes a difference in the lives of Canadians.
Apply now for a career like never before.
Posting Notes: Call Centre || Canada (CA) || British Columbia || Burnaby || SF: LI; SF: MON; SF: WKEL ||
Sat, 24 Aug 2013 21:02:17 GMT