METAFORE TECHNOLOGIES INC.
Kamloops British Columbia
Description: METAFORE TECHNOLOGIES INC.need a Deskside Support Analyst immediately starts from Fri, 12 Jul 2013 02:36:27 GMT, this position will be placed in British Columbia.
For more detail information about this job vacancy please read the description below. If interested in this position, please email us your resume, along with salary requirements and a cover letter to METAFORE TECHNOLOGIES INC. starts from Fri, 12 Jul 2013 02:36:27 GMT.
The Deskside Support Analyst is responsible for providing face to face technical support to our client’s end users. This position primarily includes day-to-day technical support, monitoring and updating of queues, maintaining documentation and trend escalation.
Responsibilities and Accountabilities:
Provide customer service focused face to face technical support to client end users.
Monitor and tickets in deskside queue and work assigned tickets to completion within established time limit (Service Level Agreement).
Software and Hardware troubleshooting and replacement of hardware parts.
Managed automated OS and application deployment system (SCCM)
Ability to resolve Windows 2000/XP/Vista/Windows7 Operating System Errors
Basic Network troubleshooting skills and knowledge
Proficient in Microsoft Office 2000/2003/2007/2010 Applications
Understanding of Virus Scan software
Service Now Software experience (asset)
Proficient in Microsoft Active Directory
Microsoft Group Policy Objects experience
Experience with Asset Tracking Software
Experience with user ID creation
Identify process and documentation gaps and escalating to appropriate documentation group.
Imaging and reimaging of laptops and desktop computers.
Deployment and scheduled office moves for IT equipment.
Support of mobile devices including Blackberry, iPhone and/or Andriods.
Other duties as assigned by Service Delivery Lead.
A post-secondary education or equivalent work experience
Experience troubleshooting Windows XP, Microsoft Office Suite and some LAN/Wan/wireless knowledge
Strong team player
Customer-service oriented attitude
Good working knowledge of a helpdesk area
Excellent written and verbal communication skills
Strong organization and time-management skills
Good problem solving skills
Demonstrates initiative, pursues continued process improvement
UNIX/Linux experience considered an asset
Submit your cover letter and resume by clicking on the link below.
Job ID# 13375 http://bit.ly/131cTaJ
We thank all applicants for their interest, however, only those under consideration will be contacted.
Fri, 12 Jul 2013 02:36:27 GMT