Description: need a Customer Faults Advisor – Swansea immediately starts from Sun, 03 Feb 2013 08:51:27 GMT, this position will be placed in Wales.
For more detail information about this job vacancy please read the description below. If interested in this position, please email us your resume, along with salary requirements and a cover letter to starts from Sun, 03 Feb 2013 08:51:27 GMT.
Customer Faults Advisor Ref IRCxSwansea Location Swansea – Matrix Court Division Customer Management Closing date for applications 14 JanuaryxCustomer Faults Advisors who get things right first time. Â£xbenefits including rewards schemes The power of broadband can reveal the wonders of the universe. It can connect people around the world. And even stream videos of baby pandas sneezing.
But, every now and then, issues arise. When that happens, youÂ ll be the friendly voice of Virgin Media, dealing efficiently with each call. A people person able to provide brilliant customer service, youÂ ll take the sting out of any customer problems Â talking to them over the phone from our new home in Swansea. YouÂ ll solve issues first time.
Or even better, educate our customers to solve it themselves. Whilst weÂ re not looking for technical experts, youÂ ll need to be comfortable walking the technical talk as you help to fix problems remotely. So, if youÂ ve a keen interest in all things techy and a bright personality, we can build on your knowledge with top-notch training. Our customers wonÂ t always be happy when they call.
But they will be after speaking with you. YouÂ ll listen, stay calm and solve their issues first time. Key Tasks and Responsibilities Â To help customers by phone who are experiencing faults with their Virgin Media TV, phone, broadband internet, or mobile phone service. You will be answering a high volume of calls from customers and simultaneously using the computer systems.
Â To use the diagnostic tools available to understand the customers query and provide the best possible solution. Â To learn and keep up-to-date with a broad range of information including technical product knowledge, systems knowledge and performance statistics Â To provide a high quality service to each customer, adapting the information provided to provide the best solution for each customer. Essential Skills and Experience Â A good understanding of what makes brilliant customer service. Â Interest in, and basic understanding of, broadband internet and wireless broadband technology.
Â Basic numeracy Â Good standard of written English For further information and to apply, please click on the above button.
Sun, 03 Feb 2013 08:51:27 GMT