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CISCO UC Technician – 1 year contract!!! at SI Systems in Toronto, CA

SI Systems

This is a Contract position in Toronto posted Oct 25.

CISCO UC Technician – 1 year contract!!!

Location:
Toronto Ontario

Description: SI Systemsneed a CISCO UC Technician – 1 year contract!!! immediately starts from Fri, 25 Oct 2013 17:05:54 GMT, this position will be placed in Ontario.

For more detail information about this job vacancy please read the description below. If interested in this position, please email us your resume, along with salary requirements and a cover letter to SI Systems starts from Fri, 25 Oct 2013 17:05:54 GMT.

S.i. Systems is assisting our telecom client is seeking the services of an experienced CISCO UC Service Technician to join their UC Managed Services Team. This role will be providing Level 2 Incident resolution and MACD delivery and LAN network infrastructure and applications. This includes remote diagnostics, troubleshooting and incident resolution that have been identified by the customer and/or remote monitoring tools.

The candidate will be expected when required to work evenings and weekends for upgrades, system maintenance, failure and restoration.

KEY RESPONSIBILITIES:

  • Provides Remote Level 2 support to UN Managed Services Clients, UC and Wireless LAN networks including incident management, configuration management, change management, problem management, and performance management
  • Provides remote support for customers and/or other technicians
  • Responds and resolves issues to system generated alerts, initiated either by customer or monitoring tools.
  • Will be required to participate in after hour support process (On-call) includes responding to and resolving alarms and customer escalations after hours
  • On-boarding of new customers into the managed services practice
  • Implements and maintains tools necessary to remotely monitor and manage customers’ UC and Wireless LAN infrastructure
  • Sets up reporting tools to facilitate metrics for application QoS performance reporting
  • Provides status updates on a timely basis, including root cause analysis and problem resolution procedures
  • Inputs complete and accurate and updated information on customer files

TECHNICAL SKILLS/EXPERIENCE REQUIRED:

  • Demonstrable experience in configuring, implementing, operating, and troubleshooting Cisco UC infrastructure comprising devices, (routers, switches, and voice gateways) and applications (Unified Communications Manager).
  • Proven working knowledge configuring and using the following components of Cisco Unified Wireless Network is a strong asset: Wireless Control System Wireless LAN Controllers access points.
  • Demonstrable working knowledge in configuring and installing technologies such as switched Ethernet/Fast Ethernet/Gigabit Ethernet and routing (static, ripv1/v2, EIGRP, and BGP)
  • Precious experience in supporting complex network/systems solutions to large companies (preferably both enterprise and service providers)
  • Previous experience in supporting complex network/systems solutions to large companies (preferably both enterprise and service providers)

Specialization and Skills:
Network and Infrastructure

CCNP

< 2 years

CCVP

< 2 years

Network Technician

2 – 4 years

Telecommunications

QoS

2 – 4 years

UCM

2 – 4 years

Additional Requirements:
Are you CCNP/ CCVP certified?
(< 2 years)

Describe your knowledge in configuring and installing technologies such as switched Ethernet/Fast Ethernet/Gigabit Ethernet and routing (static, ripv1/v2, EIGRP, and BGP)
(Must-have)

Highlight your experience in configuring, implementing, operating, and troubleshooting Cisco UC infrastructure comprising devices, (routers, switches, and voice gateways) and applications (Unified Communications Manager).
(Must-have)

Please highly your previous experience in operational/support environment, especially managed/outsourced services
(5 – 7 years)

What is your experience in supporting complex network/systems solutions to large companies (preferably both enterprise and service providers)
(5 – 7 years)

Date Posted

Fri, 25 Oct 2013 17:05:54 GMT

Source

SI Systems

Location

Toronto, ON

How to Apply

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