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AT&T Assistant Manager, Store/Kiosk – Traverse City, MI (Traverse City Union) at AT&T in Traverse City, US


This is a Full-Time position in Traverse City posted Feb 02.

AT&T Assistant Manager, Store/Kiosk – Traverse City, MI (Traverse City Union)

Traverse City Michigan

Description: AT&Tneed a AT&T Assistant Manager, Store/Kiosk – Traverse City, MI (Traverse City Union) immediately starts from Sat, 02 Feb 2013 15:43:10 GMT, this position will be placed in Michigan.

For more detail information about this job vacancy please read the description below. If interested in this position, please email us your resume, along with salary requirements and a cover letter to AT&T starts from Sat, 02 Feb 2013 15:43:10 GMT.




Meet and exceed customer experience and sales objectives for store.

Assist the Store Manager in the daily operation of a retail store. Under the direction of the Store Manager, schedule employees, maintain inventories, conduct physical inventories, maintain store appearance and complete day-to-day paperwork as directed. Assist Store Manager, as directed, by assisting in the development, training and management of assigned team, which may consist of support or sales personnel.

Ensure an extraordinary customer experience at all times.


Customer Experience and Sales


Execute store’s implementation of The AT&T Retail Promise


Assist Store Manager to:

Execute store initiatives related to sales, service, and customer experience


Meet and exceed assigned customer experience and reputation, sales and service, revenue and productivity targets


Create a work environment where motivated people can excel


Coach personnel on “opportunities” with key sales and reputation metrics, recognize

teams on positive performance against key sales and reputation


Perform role plays with personnel on a regular basis to improve interactions with customers


Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience


Facilitate weekly personnel training/educational sessions as directed by Store Manager


Monitor Customer Experience Dashboard


Resolve or escalate appropriately any billing or service issues


Deliver the right customer experience by assisting with management of the store, customer coordination, the welcome and wait time process, supporting the team and assisting sales personnel with customer transactions


Consistently demonstrate excellent leadership and coaching skills

Employee Management and Development


Assist, inspire and engage employees by motivating team to succeed


Lead by example


Develop employees for growth and promotion


Partner with Store Manager to observe and coach employees, providing feedback around sales technique effectiveness and providing excellent customer service


Improve employee engagement through leadership skills


Partner with Store Manager to observe and coach all employees as needed, providing feedback

around sales technique effectiveness and providing excellent customer service


Improve store employee engagement through leadership skills


Assist Store Manager in ensuring personnel adhere to the Code of Business Conduct and

company policies as directed by Store Manager


Fully understand and assist in educating personnel on compensation plan and how to maximize

their earnings


Assist in ensuring all time cards are reviewed and accurate


Communicate temporary assignments and overtime for floating personnel

Product Launches


Partner with Store Manager to successfully launch new products, services or processes


Actively inspect post-launch and drive improved results with best practices


Inspect that employees are properly trained on new products and promotions to sell with confidence


Report concerns with sellers’ knowledge and/or behavior to Store Manager or provide coaching as appropriate


Coordinate with security, facilities and mall management to ensure smooth product launch day execution

Store Operations



Assist Store Manager with scheduling, coverage and resource planning to ensure the store has the right number of employees in the right roles at the right times


Facilitate the monthly scheduling process



Adhere to the iPOG and the merchandising standards


Instill a sense of pride and ownership in store appearance – where all employees understand their store is the face of AT&T to every customer



Drive operational compliance of back office processes, procedures and policies


Inspect existing and new retail programs, tools and training



Report fraudulent activity to Asset Protection


On call for store emergencies

Demonstrate AT&T Extraordinary Leader Model Characteristics


Continuously display high integrity


Develop strategic perspective and champion change


Inspire others to high performance through collaboration and teamwork


Utilize professional expertise to solve problems and analyze issues


Capture initiative and strive for results


Desired Qualifications

Three or more years sales/customer service experience in the telecommunications or related industry

Previous management experience

Well developed planning, analytical and problem-solving skills

Strong organizational skills and attention to detail

Strong communication, leadership, and presentation skills

Ability to operate a personal computer, wireless equipment, copier and fax

Ability to work at multiple locations within district preferred

Familiarity with wireless terminology and AT&T Mobility systems preferred

Assistant Store Managers are paid a competitive hourly rate and can earn additional monthly commission dollars by meeting and/or exceeding sales objectives!

Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company’s sole discretion.

AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V



Primary Location

Michigan-Traverse City





Employee Status


Job Posting


Feb 2, 2013, 10:35:40 AM

Unposting Date


Feb 9, 2013, 11:59:59 PM

Job Level

Associate/First Level Manager

Date Posted

Sat, 02 Feb 2013 15:43:10 GMT




Traverse City, MI

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