Description: Accruent, Inc.need a Associate Support Engineer immediately starts from Sun, 03 Feb 2013 07:08:05 GMT, this position will be placed in Texas.
For more detail information about this job vacancy please read the description below. If interested in this position, please email us your resume, along with salary requirements and a cover letter to Accruent, Inc. starts from Sun, 03 Feb 2013 07:08:05 GMT.
Accruent is looking for a highly motivated, customer-focused, problem solver who is interested in getting their feet wet in a fast-paced, corporate environment as an Associate Support Engineer!
We might be looking for you if:
You have obtained your Bachelor’s degree in Engineering/CS/MIS or a similar, applicable major.
You are detailed and able to prioritize tasks..
You enjoy technology and working with clients. You’re proficient with Microsoft Office Suite and are also comfortable working with customers on the phone.
You are a team-player and possess excellent communication, time management, decision-making, and problem solving skills.
You have prior experience in product support, technical support, or in an engineering role.
About the Position
Our Associate Support Engineers are responsible for providing technical support for Accruent’s real estate performance management software. You will with the customer and Support Engineers to troubleshoot, document, and resolve technical coding issues and work on complex problems where you will analyze the situation or data to come up with an all-encompassing solution.
Essential Duties and Responsibilities
Serve as the first point of contact (via phone, email, web-based support portal) for Accruent’s Support Engineer team regarding software coding and technical data issues .
Interact with customers, partners, field teams, and software developers to provide technical advice and assistance.
Research and troubleshoot software issues. As needed, identify workarounds and communicate to customers.
Identify, analyze, and document product defects relating to databases, application servers and new technologies for product management and engineering team.
Maintain detailed call records for all internal and external customer interactions.
Prioritize and resolve issues of the highest technical and business severity.
Maintain a working knowledge of all Accruent-supported products and technologies.
Work with Product Management, Engineering, QA, Professional Services, and all levels of support.
May be involved in deployment or training opportunities internally and with customers.
Consistently demonstrate Accruent’s values: respect, integrity, drive to excellence, results orientation, winning attitude.
A little about Accruent
We are a nationally recognized software company (Austin Business Journal’s 2012 “Top 25 Software Developers in Austin”, on Gartner’s “Magic Quadrant” Leader publication since 2004, nominated for ACG’s 2012 “Outstanding Corporate Growth and Development Award”) based in Austin, Texas, the Live Music Capital of the World!
Accruent provides organizations with enterprise solutions to manage their real estate and facilities. Our customer base consists of 800+ customers, including 40% of the Top 100 Retailers, 20% of the Fortune 500, four of the top five wireless carriers, 60% of the cell towers in the U.S., and over 100 leading universities. Customers use our software to acquire, build, and maintain their facilities and manage over $100B of expenses annually. Accruent’s customer mission is to deliver the highest ROI of any application our customers can implement.
At Accruent, we strive to be a place full of energy, collaboration and rapid growth and development. We ‘work hard and play hard’, embracing change and driving results with a winning attitude. Our employees conduct themselves with integrity and respect for one another, taking pride in everything we do.
$35,000 annual salary with corporate benefits package
Work on a winning team to help others be successful.
Gain experience with our software products and have the ability to grow within the company from that foundational knowledge.
Participate in our bi-weekly “Accruent Company Limits” themed social hours.
Free snacks and soft drinks, and play in our newly renovated game room.
Enjoy a passionate, fun and friendly company culture with amazing people doing amazing work.
All qualified applicants are required to complete a 90-minute online assessment. It’s not technical or scary, but it’s a very important part of our recruiting process and every current employee has taken it!
Sun, 03 Feb 2013 07:08:05 GMT