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Account Manager at TELUS Communications in Ottawa, CA

TELUS Communications

This is a Full-Time position in Ottawa posted Feb 05.

Account Manager

Ottawa Ontario

Description: TELUS Communicationsneed a Account Manager immediately starts from Tue, 05 Feb 2013 08:21:16 GMT, this position will be placed in Ontario.

For more detail information about this job vacancy please read the description below. If interested in this position, please email us your resume, along with salary requirements and a cover letter to TELUS Communications starts from Tue, 05 Feb 2013 08:21:16 GMT.




Position Overview:
This is not any old sales job.

It is an opportunity to make a significant impact on the lives of local business owners and their customers.

TELUS Small and Medium (SMB) sales leaders foster confident, independent action and initiative, with a sense of urgency and the ability to make decisions. Account Manager responsibilities are broad in scope, encompassing a wide variety of activities, requiring rapid shifts in priorities. Account Managers develop and drive account strategy, build strategic alliances, and manage relationships within TELUS’ small & medium customer base.

Account Managers lead 2 key business objectives:
Seeking and identifying areas for new and expanded customer growth

Selling TELUS wireless and wireline products and services

These objectives are accomplished through targeted prospecting, hunting, and closing. Our highest performing team members react and adjust quickly to changing conditions and come up with practical ideas for dealing with them.

The Challenge (Key Deliverables):
To aggressively grow the TELUS SMB customer base

Build and maintain your client base

To consistently deliver on monthly sales targets and quotas

Cold calling prospective SMB clients

Promoting and selling wireless and wireline services

Building trust, loyalty and solid long-term relationships with key decision-makers

Understanding current and prospective customers’ communication needs, business issues, and buying motives

Conducting “needs analysis” for clients’ wireless and wireline services

Delivering the right solution for clients’ evolving business requirements with prompt and efficient service

Owning executive-level client relationships, strategic business planning and service delivery

Negotiation & entering into contractual agreements in accordance with TELUS’ policy and procedures

Providing accurate and timely forecasts, funnel hygiene, target/objective updates to deliver on all territory plans and team annual targets

Utilizing client business plan to create account plans

Maintaining high levels of customer satisfaction by leading the account team to drive real and long standing business value

Positively represent TELUS values at work and in the community. Experience with, or an affinity for, volunteerism and community involvement is a decided asset


Required Knowledge:

echnical sales knowledge

Knowledge of the telecom communications industry is an asset

Solution selling or customer-centric sales methodology knowledge and experience is an asset

Required Skills, Abilities and Experience:
Ability to think and act strategically, including navigation through all levels of a client or prospect organization

Selecting and qualifying profitable opportunities

Ability to deliver on growth and profitability

Demonstrated success managing both short and long-term selling cycles while effectively and consistently applying a multi-step step selling process/methodology

Evidence of selling and effectively managing customer relationships

2 – 5+ years of successful sales experience in the IT or telecommunications industry

Previous experience in one of the following verticals would be an asset: Finance, Insurance, Food and Beverage, Manufacturing, Transportation, Healthcare / Pharmaceutical

Local travel is required: A valid driver’s license is required (driving abstract/record will be reviewed and must meet the TELUS Corporate standard). You must provide your own vehicle; vehicle allowance is part of Total Rewards for people in sales positions

Required Professional Designation/Certification


Post-secondary education or equivalent experience (sales experience blended with new business development)

Who is TELUS?

We’re a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

The TELUS team is as diverse as the society we live in and the customers we serve. We’re also passionate about creating success for our customers, our shareholders, our communities and our team.

Do you share our passion?

At TELUS, you create future friendly possibilities®

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

  • LI-TE

Primary Location






Date Posted

Tue, 05 Feb 2013 08:21:16 GMT


TELUS Communications


Ottawa, ON

How to Apply

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